Privacy policy

Privacy Policy

Delaney Galway operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Delaney Galway is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understand how your data is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit/debit card numbers, financial account information, payment details, and payment confirmations.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction data: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and past transactions.
  • Communications: information you share when contacting us (e.g., customer support requests).
  • Device data: information about your device, browser, network connection, IP address, and unique identifiers.
  • Usage data: information about how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from:

  • Directly from you: when you create an account, use the Services, or contact us.
  • Automatically: through your device when using our Services, including cookies and similar technologies.
  • Service providers: who collect or process data on our behalf.
  • Partners or third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Services

To process payments, manage orders, remember preferences, provide account notifications, handle returns or exchanges, manage accounts, arrange shipping, and personalize your shopping experience.

Marketing and Advertising

To send marketing messages via email, SMS, or post, and show relevant advertisements based on your activity or purchases.

Security and Fraud Prevention

To verify accounts, ensure secure transactions, detect fraud, and protect our Services and users.

Communication

To provide customer support and respond to inquiries.

Legal Reasons

To comply with legal obligations, enforce policies, and respond to lawful requests.

How We Share Personal Information

We may share your personal information with:

  • Shopify, vendors, and service providers (e.g., payments, hosting, logistics).
  • Marketing and advertising partners.
  • Third parties when you give consent (e.g., shipping providers or social media integrations).
  • Affiliates within our business group.
  • Authorities or parties involved in legal processes or business transactions.

Relationship with Shopify

The Services are hosted by Shopify, which processes your personal data to provide and improve the Services. Your information may be transferred internationally. For more information, please refer to Shopify’s Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from them. Parents or guardians may contact us to request deletion.

Security and Data Retention

No security system is completely secure. We retain your data as long as necessary for providing Services, maintaining accounts, and complying with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate data
  • Request data portability
  • Opt out of marketing communications

For UK and EEA users:

  • Object to or restrict processing
  • Withdraw consent

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about our privacy practices, please contact us or your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country using approved legal safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact

Company name: Heijmans Services
Chamber of Commerce (KvK): 98905813
VAT number: NL004565357B90
Trade name: Delaney Galway
Email: contact@delaneygalway.com

Delaney Galway is the data controller of your personal information under applicable law.