Vacancy: Customer Support Advisor

Are you passionate about women’s fashion and delivering great customer service? Do you enjoy helping customers and making their experience as smooth as possible?

Delaney Galway is a growing fashion boutique offering timeless and comfortable womenswear. As we continue to expand across Europe, we are growing our Customer Support team and looking for a Customer Support Advisor to join us.

About the Role

As a Customer Support Advisor, you will be a key point of contact for our customers. You will support them throughout their journey — from questions before purchase to after-sales support — ensuring a clear, efficient and positive experience.

Key Responsibilities

• Respond to customer enquiries via email and social media (no live chat)
  
• Provide advice on products, sizing and styling
  
• Handle order follow-ups, deliveries and returns
  
• Support improvements to product pages and customer experience
  
• Assist with content for social media
  
• Identify customer feedback and trends
  

Your Profile

• At least 1 year of experience in customer service
  
• Fluent in English (written and spoken)
  
• Interest in women’s fashion
  
• Strong written communication skills
  
• Customer-focused, organised and detail-oriented
  
• Able to work independently
  
• Comfortable working with e-commerce systems
  

What We Offer

• A role in a growing fashion boutique expanding across Europe
  
• Flexible working hours with partial remote work options
  
• Staff discounts on our collections
  
• A supportive and friendly team
  
• A dynamic work environment
  
• Competitive salary based on experience
  

Apply Now

Please send your CV and a short cover letter to:

📧 contact@delaneygalway.com